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Store Policies

Store Policies

STORE POLICIES

 

Ordering

You may order using the PayPal shopping cart or our online order form. You may also place your order by calling the store at (724) 834-4171.

 

Payment

We accept the following methods of payment:

 

PayPal

You may send a payment directly to info@madisonsdollhouse.com or use the ‘Add to Cart’ buttons on our website.

 

Money order or personal check

Money orders or personal checks should be sent to:

Madisons Dollhouse
383 Bortz Road
Saltsburg, Pa. 15681

 

Please note that a $32.00 fee will be charged for all returned checks.

Credit card payments will be taken over the phone only. We accept MasterCard, Visa and Discover. Please call us at (724) 834-4171. Please DO NOT send us your credit card number via e-mail as it is not secure.

 

Shipping

Please NOTE!!!!!

All orders will be charged exact shipping once order is placed. We will send you an invoice when shipping charges are calculated. Insurance is available by request and will be added to shipping charge.  Orders ship USPS Priority Mail, UPS Ground or Fed Ex Home Delivery depending on ship to address unless customer requests expedient or 1 day shipping at checkout.

 

Layaway

Layaway is available on Purchases of $150.00 or more. 

We offer a  six month payment plan with 6 equal installments. Payment is due on the same date each month starting on the order date. 

Please note that layaways remain the property of Madisons Dollhouse until paid in full.

If you would like to set up a layaway just email me at info@madisonsdollhouse.com  or call 724-834-4171 and let me know.  Then fill out the order form and note in special instruction section that you wish to purchase under a layaway plan. Also, please indicate how you would like to make payments.

A $25.00 non-refundable deposit is required to pack and hold your order.

Your items will be shipped upon receipt of your final payment.

For additional information see Layaway Policies.

 

Pre-orders

A pre-order is created when ordering a newly released item or an item that is not currently in stock and ready to ship. If available, a release date will be indicated. Your deposit is based on the purchase price of the preordered item. The balance and shipping charges will be billed when your item arrives and is ready to ship. This must be paid within fourteen days of contact.

Please note, we have no control over release dates. These dates are estimates, subject to change and not guaranteed.  If you cancel your preorder, you will be charged a $35.00 cancelation fee.  The balance of your deposit will be issued as a store credit. There are no cash refunds.

Please place orders for pre-ordered items on a separate order form.

We are not able to hold “In Stock” items until “Preorder Only” items arrive. 

 

Returns and Exchanges

We take care to ensure that items that leave our store are in excellent condition and as described. Returns are for 30 days. Returns will not be accepted unless previously authorized. We will authorize a return if the item is found to be defective or damaged during shipping and we are notified within ten days of delivery for a full refund. Returns for buyer regret will be for purchase price only minus all shipping charges.

Returns will only be accepted if returned in new condition with all packaging materials included. Returns must be return shipped by a trackable service and tracking number provided to our email address at info@madisonsdollhouse.com.  We cannot accept returns or make exchanges for damaged boxes. There are no returns on international orders or reborn dolls.

For items that have been damaged during shipping, the original shipping box and packing material must be available for a claim to be processed. If a damaged item is returned without prior authorization. the insurance claim could be denied, in which case we will not be responsible. Damaged merchandise can only be exchanged for the same item, no exceptions. Should the item be out of stock or sold out, we will issue a store credit. The store credit must be used within 90 days.

 

 

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